Back to Awards Wins BizRate's Highest Customer Service Award for 4th Consecutive Year


LOS ANGELES – September 24, 2013 – Bizrate Insights, one of the largest sources of consumer-generated reviews of online retailers in the United States, announced the winners of its 14th annual Bizrate Circle of Excellence Award today. The award recognizes retailers that received outstanding online customer satisfaction ratings in each of seven key satisfaction indicators throughout a one-year period, as rated by their own, verified customers.

The 2013 Bizrate Circle of Excellence Award was earned by 133 online retailers, representing the top 2.6% of the Bizrate Insights North American Network. Among the award winners, 66 retailers received the highest distinction, the Platinum Award. The Bizrate Circle of Excellence Platinum Award is conferred to retailers that achieved winner status plus a score of at least 9.0 out of 10.0 in all seven key satisfaction indicators reviewed for the award.

“Earning the Bizrate Circle of Excellence Award signifies a retailer’s unwavering commitment to its customer’s satisfaction,” noted Bill Glass, CEO of Shopzilla, Inc., parent company to both Bizrate and Bizrate Insights. “Showcasing this award on-site broadcasts that the best online retail experience awaits shoppers, and research has shown that it can ultimately boost sales.”

“Our goal for retailers is to help them continually grow their business by making customer-centric improvements, while our goal for consumers is to help them identify retailers who will provide great online shopping experiences,” stated Hayley A. Silver, Vice President of Bizrate Insights. “Earning and showcasing this achievement does both. The Bizrate Circle of Excellence Award rewards those retailers who demonstrate the highest levels of customer satisfaction, while also signifying to shoppers that a store is trustworthy.”