Ordering | Shipping | Returns

Shopping Guide for New Customers
Thank you for visiting DoMyOwnPestControl.com! This simple guide will make your shopping experience fun and easy.

Finding a specific item
At the top of any page, you will find tabs that give you easy access to our main bug categories. When you click on any of these tabs, our site takes you to that category and displays the important information that can help you select the right product. In addition, you can use the Product Search box or choose a category from the left side bar where it says "browse categories".

What if I can't find a particular product?
Try the product search box. If you still cannot find a specific item, please e-mail us. We have access to almost every pest control product available, and chances are we have the product you need. We respond to these product requests very quickly, usually the same day. In addition, we guarantee the lowest prices on the internet.

Placing Items in Your Shopping Cart
To purchase items from our site, you need to place them in our electronic shopping cart. Simply click on the "Buy Now" or “Add to Cart” button on the item’s product information page. You can continue adding items to your cart until you’re ready to make your purchase. You can view the items you have placed in your shopping cart at any time by clicking on the "View Cart" button at the top right of the web site.

Completing the Checkout Process
Please review all the items you've placed in your Shopping Cart to ensure the items are correct in size, and quantity (if applicable). After you've finished shopping, click on "CHECKOUT."

Order Information:
After clicking the "Checkout" button, a page appears which will require you to enter the information that will be used during this and future checkouts. Enter the necessary information and click continue.

Delivery Information:
The next section will ask you to confirm your shipping address and select a shipping method. The shipping method will always be "free shipping" unless you decide to expedite the order by choosing one of our UPS shipping options.

DoMyOwnPestControl.com ships using UPS and USPS. Your UPS tracking number will be e-mailed to you when your order is shipped.

Payment Information:
The final section is to verify your credit card billing address and enter your credit card account number and expiration date. DoMyOwnPestControl.com allows you to pay via major credit card (American Express, Discover, Visa, or Mastercard).

We may contact you within two business days via e-mail and/or phone to verbally verify your order. We may not be able to ship your order if this information is inconsistent.

Are credit card transactions on DoMyOwnPestControl.com safe?
Absolutely! In fact, statistically it's safer to use your credit card over the Internet than in a restaurant or department store. DoMyOwnPestControl.com's servers use Secure Sockets Layer (SSL), one of the most powerful and widely used encryption technologies on the Internet today. If you would like more information about our credit card security policy, please read our Privacy and Security Policy.

Why would my card be declined if there are sufficient funds in my account?
In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company. If the billing address on your DoMyOwnPestControl.com account differs from the billing address on your bank's records, you could be declined. Please verify that Billing Address information is correct, and then notify your credit card company to ensure that they have your most up-to-date information.

Completing your order
After entering your payment information, simply click the "Confirm Order" button and the order will be processed. That's it!

You will be e-mailed immediately with confirmation of your order, including your order information and invoice number.

There is a possibility that your credit card could be declined after confirming your order. If this happens then you will be returned to the Payment Information screen so that you can re-enter your credit card information and correct any errors.

Can I cancel an order?
Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.

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We will make every effort to ship orders as soon as they are received. Most orders received before 5pm EST will be shipped within one business day. Any product that is out of stock will be shipped to you as it becomes available for shipment. You will be notified by telephone or e-mail of the estimated ship date. There is no need to reorder.

Shipping Days are Monday thru Friday
Orders placed on Saturdays, Sundays, or holidays will be shipped the following business day.

Free Shipping on all orders in the USA Terms & Conditions
Free shipping is via UPS or USPS for all orders in the USA. Our Free Shipping promotion applies only to the lower 48 united states. For expedited shipping, additional fees apply which you will see during checkout. For larger orders and special pricing, please call us toll free at 1-866-581-7378 ext 1.

Shipping to Alaska, Hawaii, the US Territories, and International Orders
Orders shipped to Alaska, Hawaii, and U.S. Territories will be charged additional shipping fees based on destination, size and weight. Carrier restrictions may prevent selected items from being deliverable to destinations within Hawaii, Alaska and US territories. Furthermore, there may be some orders we will not be able to ship because of distance or cost.

When can I expect delivery of my order?
Most items leave our warehouse within one business day after you place your order. As soon as it ships, we e-mail you shipping details, including a tracking number (if available). If you check your order status before receiving that e-mail, you will see that the order is “Processing”. You can expect most packages to be delivered to their destination within 4-7 business days from the ship date. Please note that some packages may take slightly longer depending on the weight of the package and the location that we a shipping to. Items being delivered to Alaska, Hawaii, and U.S. Territories may take up to 2 weeks from the ship date to complete delivery.

Special Restrictions
Some insecticide concentrates cannot be shipped to New York, Connecticut, Vermont, or outside the lower 48 United States. If a product cannot be sold in a particular state then you will be informed of the restriction on the product's information page. DoMyOwnPestControl will adhere to any and all state shipping restrictions. All aerosol cans must be shipped by UPS Ground. they cannot be shipped by US mail or UPS Air.

What if I have other questions about my order?
Please send any order or shipping-related questions to orders@domyownpestcontrol.com.

Wrong Address Charges

Please check your shipping address carefully before submitting your order!

1. When a customer enters an incorrect address our shipping carriers (usually UPS) will charge us a $6 fee to locate the correct address so the package can be delivered. We will pass this charge on to the customer. This occurs very rarely and we will always attempt to contact the customer first before we ship the package if the address looks questionable.

2. If you enter an incorrect shipping address such that the package is shipped to another person and cannot be recovered, we will have to charge you the full order price again if you want the order shipped to the correct address. We cannot issue refunds for address mistakes that are out of our control.

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Returns Policy
Returning items to DoMyOwnPestControl.com is easy. Please initiate your return within 30 days after the item was shipped.

To qualify for a refund, all items must be returned in their original condition, including the original packaging and containers, documentation, etc. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is not in its original condition - we will return such items to you. If you reject that return shipment, DoMyOwnPestControl.com reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer.

DoMyOwnPestControl.com will provide a full refund to you for returned items, less the shipping charges incurred to ship your order.

How to Return an Item:

1.) Call us at 1-866-581-7378 or email returns@domyownpestcontrol.com to notify us that you would like to return a product. Please state the reason for the return and your order number. Most items that have not been opened can be returned. Exceptions will be made if the item is defective in some way.

2.) Our customer support representatives will give you information on how and where to return the product.

3.) You will have to pay for the return shipping costs. For your protection, we suggest all returns be sent back by a traceable carrier. Once we receive and process your return we will give you a refund less any shipping costs on your order. Most refunds are processed within 1-2 business days after receiving your return. You will receive an e-mail confirmation once your refund is processed.

Last updated: January 19, 2007
*The information contained on this page is subject to change.